Refund policy

Published 2026-08-24

Return window for Vravqen orders: 30 days from delivery, subject to the eligibility rules on this page.

How to begin a return

Email jeff@bassettnut.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping responsibility

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Return eligibility

• Installed hardwired fixtures are typically not eligible unless defective on arrival
• Proof of purchase required
• Fixture must be unused, uninstalled, and in original packaging with mounting hardware
• Final-sale lighting is not eligible

Returns we cannot accept

• Broken glass from customer installation
• Missing mounting kits
• Unauthorized returns
• Final-sale items
• Installed or wired fixtures (unless DOA/defective)

Return process

1. Email jeff@bassettnut.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Do not send items back until you receive written return authorization.

When refunds post

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check dimensions, bulb type, and hardwire vs plug-in details before ordering. Replacement or exchange requests are reviewed against available stock after we receive your email.